Privacy Policy

ProLynk (“we”, “our”, or “us”) respects your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use the ProLynk mobile application, website, and related services (collectively, the “Platform”).

By using ProLynk, you agree to this Privacy Policy.

📋 1. Information We Collect

A. Information You Provide

• Full name
• Email address
• Zip code and profile details (for Pros)
• Service category selection and availability slots (for Pros)
• Booking details (date/time, duration, quantity, and booking notes)
• Messages exchanged through the Platform (in-app chat)
• Profile information you voluntarily provide (such as a photo, links, and portfolio details)

We do not collect phone numbers unless voluntarily shared within platform communications.

B. Authentication Information

• One-time passcodes (OTP) sent to your email
• Security metadata to protect accounts (for example: OTP attempt counts and temporary lockouts)

C. Automatically Collected Information

• Device type
• Operating system
• App version
• IP address
• Usage and interaction data (such as features used and basic diagnostics)

This information helps us improve performance, security, and user experience.

D. Payment and Payout Information

Payments are processed through third-party payment processors, including Stripe.

• ProLynk does not store full credit card numbers or CVV.
• We may store payment-related identifiers and records tied to a booking (for example: Stripe payment intent IDs, charge IDs, receipt links, payment status, and fee breakdowns).
• For Pros, Stripe may also be used for payouts (Stripe Connect), and we may store payout-related identifiers needed for support and reconciliation.
• Payment data is securely handled by Stripe in accordance with their privacy policy: https://stripe.com/privacy

E. Identity Verification (Pros)

ProLynk may use Stripe Identity to verify a Pro’s identity when this feature is enabled. In that case, identity documents and verification data are collected and processed by Stripe to complete verification. ProLynk may store verification status and non-sensitive references needed to operate the Platform.

F. Push Notifications

• Device tokens and device type to deliver notifications (for example, booking updates)

⚙️ 2. How We Use Your Information

• Create and manage user accounts
• Facilitate bookings between Clients and Pros
• Provide in-app chat and booking communications
• Process payments and payouts
• Provide customer support
• Improve Platform functionality
• Prevent fraud and abuse
• Comply with legal obligations

🤝 3. How We Share Information

A. Between Users

Client information necessary for service fulfillment may be shared with the Pro after booking confirmation. Pro profile information is visible to Clients browsing the Platform.

B. With Service Providers

We may share information with trusted third parties who help operate the Platform, including:

• Payment processors (e.g., Stripe) for payments, payouts, and (if enabled) identity verification
• Push notification providers (e.g., Apple Push Notification service (APNs), Firebase Cloud Messaging (FCM))
• Email delivery providers for transactional emails
• Cloud hosting and infrastructure providers
• Analytics and monitoring services (where used) to help improve reliability and security

These providers are contractually obligated to protect your information.

C. Legal Requirements

We may disclose information if required to:

• Comply with applicable law
• Respond to lawful requests
• Protect the rights, safety, or property of users or ProLynk

🗃️ 4. Data Retention

We retain information as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our Terms of Service.

🛡️ 5. Data Security

We implement reasonable administrative and technical safeguards to protect your information. However, no system is completely secure.

✅ 6. Your Rights & Choices

• Access or update your account information
• Request deletion of your account
• Contact us regarding privacy concerns

To make a request, contact: prolynk.app@gmail.com

👶 7. Children’s Privacy

ProLynk is intended for users aged 18 and older. We do not knowingly collect personal information from individuals under 18.

🔗 8. Third-Party Services

The Platform may contain links to third-party services. We are not responsible for their privacy practices.

🔄 9. Changes to This Policy

We may update this Privacy Policy from time to time. Continued use of the Platform after updates constitutes acceptance of the revised policy.

📧 10. Contact Us

If you have questions regarding this Privacy Policy, contact:

ProLynk
Email: prolynk.app@gmail.com
Website: https://prolynk.app